Shipping & Returns

Shipping in short

  • €9.90 flat shipping within the EU/EEA — delivery in 3–5 business days
  • €99 to the USA & Canada — delivery in 5–8 business days
  • Other destinations: rates shown at checkout
  • Made to order in Latvia (EU), shipped worldwide
  • 14-day returns on standard items · damaged or faulty items fully covered by us
  • Questions? info@drawero.com

Shipping

Every Drawero piece is handmade to order in our workshop in Latvia and shipped worldwide. Shipping is a flat €9.90 within the EU/EEA (delivery in 3–5 business days) and €99 to the USA & Canada (delivery in 5–8 business days). Rates for all other destinations are calculated at checkout.

Safe delivery is our responsibility

We pack every order in sturdy, often recycled packaging — something our customers mention again and again. Your order stays our responsibility until it is delivered to you. If anything arrives damaged or not as expected, contact us at info@drawero.com and we’ll put it right quickly, at no cost to you.

Customs & duties

Orders within the EU include applicable taxes. For deliveries outside the EU (including the USA and Canada), any import duties or taxes are set by the destination country and may be payable on arrival.

Returns

You can return most standard, non-custom items within 14 days — see our Refund Policy for full details. Custom and made-to-measure pieces are made specifically for you and can’t be returned unless faulty, but you’re always protected by your statutory 2-year guarantee. To start a return or ask a question, just email info@drawero.com.